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FST Response — Privasi & pemadaman akaun

Updated 25 October 2026 · AffendySense · Operator: Shin Eun Gu

FST Response helps customers request Motorcycle towing, Car towing, Emergency fuel delivery, Emergency car jumper, Spare-tyre change assistance and Insurance Renewal, subject to availability. You can use it without an account. Support and privacy: ss2299.shin@gmail.com.

After staff complete a service, confirming receipt is optional. Service problem reports and dispatch responses are stored with your service record and included in associated free-text deletion.

Maklumat yang digunakan

We process the contact, vehicle, pickup location, destination, description and photos you provide to arrange assistance with dispatch and your assigned field team. We store service status, quotations, payment confirmations and reports. Location is collected when you request help, with permission; the customer app does not track your background location. You can enter coordinates manually.

Optional accounts use Firebase email/password authentication. Verified accounts can save requests and restore history. Requests made as a guest are linked only when you choose them and the original receipt is verified. Shared tracking links provide access to that request; keep them private.

The app stores encrypted receipts, recent contact/vehicle inputs, pending submissions and selected photos on your device. Clear recent inputs in My account. Removing the app removes local data, not server records. Signing out removes account history and notification subscriptions from this installation. Unlinked guest receipts remain on that device until removed.

Data web tersimpan

The web app saves request drafts, selected photos and private guest receipts in this browser so you can resume after closing a tab. My account lets you clear drafts, photos and contact inputs; Requests lets you remove a guest receipt from this browser. This does not cancel a service or erase server records. Browser storage may be removed by your browser or device settings. Account history is retrieved after sign-in and is not stored for offline browsing. A request awaiting confirmation is retained for checking with the original account.

Pemberitahuan dan penyedia perkhidmatan

Optional Firebase notifications announce request updates without names, contact information, coordinates or private tracking tokens. Google Cloud hosts the service and Firebase provides authentication and messaging. The iPhone app uses Apple MapKit. Android and web map tiles use OpenStreetMap; opening external map or phone apps is your choice. No advertising ID or advertising SDK is used.

Carian peta: pada iPhone, teks carian diproses oleh Apple MapKit; pada Android dan web, ia dihantar melalui pelayan kami kepada OpenStreetMap Nominatim.

Minta pemadaman akaun dan data berkaitan

In FST Response for iPhone, open My account → Delete account & personal data and confirm your password. This schedules automatic deletion; no separate support email is required. The app keeps an encrypted private deletion receipt so you can check progress after the account and sign-in session are removed. Keep that device and its app data until you have checked the result. A scheduled or processing notice is not completion.

If you have an active service, deletion waits until all your services are completed, cancelled or failed. You can continue tracking and communicating about those services. New requests through that account and new history links are restricted. Deletion does not cancel a service, change a payment or issue a refund. Processing normally completes within 24 hours after all services end. Failed steps are retried; the app reports completion only after required live deletion steps finish.

Automatic deletion removes the Firebase customer account, sessions and notification subscriptions, and associated customer contact details, vehicle details, pickup location, photos and free-text content. We retain request numbers, status, timestamps and amounts. Staff accounts and other customers’ information are preserved. A protected recovery ledger retains opaque record identifiers and terminal status solely to reapply deletion after a restore.

Live photo originals and journal copies are included. Managed Firestore backups and point-in-time recovery data can retain earlier copies for up to 7 days; Google Cloud Storage soft-deleted photo objects can remain recoverable for 7 days after deletion. Deletion is reapplied before restored data is served. Historical offline migration exports and local SQL recovery copies have a maximum 30-day retention period. The currently registered copies expire by 13 November 2026. They must be reconciled against the deletion ledger before any restore and must not be used to restore deleted personal data outside that process.

For Android and web clients with “Request account deletion”, that action remains a support-mediated request; existing requests are not silently converted into automatic deletion. You can also email ss2299.shin@gmail.com from your registered address. Guest customers and customers seeking removal of specific service data may use the same support address. Support verifies identity and confirms what was removed or retained. Do not send your password or publish private tracking links.